At Kicks&Crawls Boutique, we are committed to delivering your baby clothing orders safely and on time. Please read our Shipping Policy carefully to understand how we handle your orders.
Order Processing
- Orders are processed within 1-3 business days.
- Our order cut-off time is 3:00 PM. Orders placed after this time will be processed the next business day.
- During high-demand periods, processing times may be extended slightly.
Shipping
- We ship exclusively within the United Kingdom & United States
- Shipping costs are completely free.
- Our shipping method is called “Free Shipping.”
- Transit time for all orders is 4-7 business days, making the total delivery time approximately 5-10 business days from the order date.
- Customers are responsible for providing accurate shipping addresses. We are not responsible for delays due to incorrect addresses.
Damaged or Lost Packages
- If your package is damaged during delivery, please take a photo and send it directly to our customer service team.
- Claims for damaged packages must be submitted within 7 days of delivery.
- Without proof of damage, we are unable to issue a refund, credit note, or replacement.
Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to monitor your package during transit.
International Shipping
Currently, we only ship within the United Kingdom & United States. We do not offer international shipping at this time.
Contact Us
If you have any questions about your order or shipping, please contact us:
Registered Company Name: NUSMUR SL
Business Registration No: B22637011
VAT No: ESB22637011
Phone: +44 7575 431410
Email: support@kickscrawlsboutique.shop
Address: 177 Newark Ave, Peterborough PE1 4NL, UK
Business Days: Monday - Friday
Business Hours: 9:00 AM – 3:00 PM