Cancellation policy
At Kicks&Crawls Boutique, we understand that sometimes you may need to cancel an order. This Cancellation Policy outlines how cancellations are handled for purchases made on our website: https://www.kickscrawlsboutique.shop/.
Order Cancellation
- Orders can be canceled within 24 hours of placement. After this period, your order may already be in processing and cannot be canceled.
- To request a cancellation, please contact our customer service team as soon as possible.
How to Cancel an Order
To cancel an order:
- Contact us via email at support@kickscrawlsboutique.shop or phone at +44 7756 254310.
- Provide your order number and the reason for cancellation.
- If your cancellation is approved, your payment will be refunded to your original payment method.
Refunds for Canceled Orders
- Refunds for canceled orders are processed within 7 business days after the cancellation has been approved.
- The refund will be issued to the original payment method used during checkout.
Orders Already Shipped
- If your order has already been processed or shipped, it cannot be canceled.
- In this case, you may follow our Return Policy to return the item for a refund after delivery.
Damaged or Incorrect Orders
- If your package is damaged during delivery or you received the wrong item, please take a photo and contact our customer service immediately.
- Claims for damaged or incorrect items must be submitted within 7 days of delivery.
Contact Us
If you have any questions about canceling your order, please contact us:
Phone: +44 7756 254310
Email: support@kickscrawlsboutique.shop
Address: 108 High St, Brotton, Saltburn-by-the-Sea TS12 2QD, United Kingdom
Business Days: Monday - Friday
Business Hours: 9:00 AM – 3:00 PM